Help & policies

How do I claim a damaged parcel?

To claim damage caused during transportation we require an uncut unboxing video of the order received.

Can I cancel my order?

Cancellation is possible only before payment is completed. Once an order is placed, no additions or changes can be made.

What happens if my parcel gets returned to you?

If the parcel fails to deliver and returns to us, we'll re-ship it provided the failure wasn't your error. If you fail to receive the parcel after multiple attempts or your contact details were inaccurate, the parcel will only be re-shipped if you cover the shipping cost.

What is your refund policy?

Refunds are only issued if a product turns out to be out of stock. We do not refund for change of mind or for failed delivery attempts caused by customer error.

Do you accept exchanges or returns?

We do not exchange or accept returned orders. In case of damage, send us an uncut unboxing video and we'll issue a discount coupon for your next order.